Customer Service & Mattress Delivery

icon installationFree mattress delivery and installation to all Australian metropolitan areas

We provide a nation-wide, full home delivery service including set-up of your new mattress and base. Mattress delivery to metropolitan areas in each state is free-use our shipping calculator to determine if you are eligible for free shipping.

All our products are fully assembled in your home free of charge.

We deliver when it suits you. We can provide mattress delivery on Saturdays if no one is home to accept the delivery on a weekday. Once your order is placed, we will contact you to arrange a time for delivery.

icon 9090 Day Comfort Guarantee

We want to ensure that you are 100% happy with your purchase, so we offer a 90 Day Comfort Guarantee with all mattresses purchased from Sleep Suite online.

If you are not happy with your Sleep Suite mattress, please contact us within 90 days of your purchase to discuss your concerns. We will work closely with you to identify which mattress may be more suitable for you and will replace your mattress with one that has a more suitable comfort layer – at no extra cost.

It usually takes 30 consecutive days sleeping on a mattress for your body to adjust to it. The comfort layers will then contour and settle into your body and your mattress should feel more comfortable with each night's sleep. If you have slept on your Sleep Suite mattress for 30 consecutive days and you still do not find it to be comfortable, please contact us and we can find the best sleep solution for you.

It is our priority to ensure our customers are satisfied with the mattress they have purchased so we do what we can to make you happy. See below for 90-Day Comfort Guarantee Terms and Conditions.

90 Day Comfort Guarantee Terms and Conditions

icon deliveryGuaranteed delivery within 14 days, Australia Wide

When you purchase a mattress and/or base from a showroom, you can wait up to eight weeks for your products to be delivered. We guarantee your Sleep Suite mattress will be delivered to your home anywhere in Australia within 14 days. We're wide-awake to have you Sleep Suite.

icon 5 yearMinimum 5 Year Manufacturer's Guarantee

Top quality mattresses should last 5-12 years. We design robust and reliable mattresses and have the highest confidence in our products, which is why we offer a minimum of five years manufacturer's guarantee on all our mattresses and a one year manufacturer's guarantee on our bases. For our higher end mattresses (Dream a Little Dream, Bedded Bliss ranges), we provide a massive 10 year manufacturer's guarantee, which is the highest level of guarantee provided by mattress manufacturers. This shows just how much we believe in the workmanship and performance of our products.

Our 5 and 10 years guarantees mean that if there is any manufacturing fault in your product we will repair or replace your mattress free of charge for the next 5 or 10 years – see terms and conditions.

icon removalRemoval of old mattress

Making the process even simpler, we can take away your old mattress for a small fee. Just let us know when we call to discuss mattress delivery of your new mattress. If your old mattress is in a suitable condition, we will donate it to charity on your behalf.